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Primary Medical Care

In-person    |    Telehealth

Learn about CoCM

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Learn how integration
provides better care

What makes this care different

Meet Our Behavioral Health Providers

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Myshel Olivier L.M.S.W

My passion is being present with those who are struggling or hurting to create a safe and compassionate place where the struggles and pain can be heard and held. I consider it an honor to be invited onto someone’s path where together we can walk through the difficulty to transform struggle and pain with safety and presence. I discovered my passion and was led to this work after serving as a primary caregiver for a loved one, including when it was time for hospice. The events and experiences of the deaths of my mom and sister further fueled my passion. I earned my Master’s in Social Work at ASU.I served my first internship with the Arizona Chapter of the Multiple Sclerosis Society and my second with Mayo in the Transplant Support Department. I have a broad base of experience serving adults and groups in settings that include cancer centers, community mental health, private practice, and crisis. I am currently a Licensed Master Social Worker (LMSW), and my specializations include supporting those enduring traumatic grief, critical/life limiting illnesses, and caregivers. My certifications include Cognitive Behavioral Therapy (CBT), Compassionate Bereavement Care (CBC), and Certified Clinical Trauma Specialist-Individual (CCTS-I). Learning, reading, the outdoors and spending time with my family, friends, and pets are some of the things I enjoy in addition to my work.

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Amber Block-Zambrano L.M.S.W

I am a licensed master social worker with over 8 years of experience in social work. I’ve had the pleasure of assisting countless families and individuals from birth to end of life in receiving the resources they need to overcome hardships mentally, physically, and financially. I have worked on many different sides of social work through case management, counseling, policy work, and lobbying; everywhere from homes, hospitals, to the state capitol.  My passion for service is especially directed at underrepresented groups and people who are too often overlooked. I have firsthand knowledge of the positive impact inclusion can have on individuals who have been excluded based on race, ability, age, and sexuality. So, I pride myself on providing all of my clients with a safe space free of judgment where they can be heard. 

Along with my career in social work, I am a wife to a husband who also has a passion for social justice. We have two beautiful strong spirited children that will grow up understanding the value of helping those who are unable to help themselves.  

In my spare time, I enjoy a good science fiction book, do it yourself (DIY) projects, family road trips, the beach, and true crime podcasts.  

My hope is that everyone that I meet feels seen, valued, and are empowered to make positive change. I am grateful you chose me to help impact your life. 
 

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Elements of Collaborative Care

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Patient-Centered Team Care

Primary care and behavioral health providers collaborate effectively using shared care plans that incorporate patient goals. The ability to get both physical and mental health care at a familiar location is comfortable to patients and reduces duplicate assessments. Increased patient engagement oftentimes results in a better health care experience and improved patient outcomes.

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Population-Based Care

Care team shares a defined group of patients tracked in a registry to ensure no one falls through the cracks. Practices track and reach out to patients who are not improving and mental health specialists provide caseload-focused consultation, not just ad-hoc advice.
 

  • Health outcomes and distribution within a population – The Collaborative Care Team can sort through a registry list of patients each week to identify patients who necessitate special attention regardless of their level of clinical engagement.

  • Patterns of determinants of these outcomes – This will enable clinicians who are typically accustomed to treating one patient at a time to aggregate data on larger groups of patients. It will allow for identifying trends in delivery system gaps, which can make them easier to overcome.

  • Relevant policies and interventions – The collected data and population management help support the improvements to elevate care within the primary care setting.

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Measurement-Guided

Measurement-based care uses systematic, disease-specific, patient-reported outcome measures to drive clinical decision-making. Symptom rating scales, for example, are quick structured instruments patients can use to report the frequency and/or severity of the symptoms they are experiencing. 

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Evidence-Based

Evidence-based care incorporates measurement-guided data into the clinical decision-making process while tailoring general disease management strategies to meet the patient’s needs. This clinical scenario must have measurable outcomes that, when achieved, directly result in improved quality of life and functioning.

Fully Integrated

The highest level of integration involves the most significant practice changes.

Fuller collaboration between Behavioral health professionals and primary care health professionals has allowed system cultures (whether from two separate systems or from one evolving system) to blur into a single transformed or merged practice.

Health professionals and patients view the operation as a single health system treating the whole person. The principle of treating the whole person is applied to all patients, not to targeted groups only.

Program Design

Primary Care Provider

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Behavioral Health Manager

Clinical Psychiatrist

Patient