Consent and Disclosure
Notice of Privacy Practices | Financial Consent | Informed Consent | Behavioral Health Consent
What is the Notice of Privacy Practices?
As a patient, your Notice of Privacy Practices is an essential document that helps you understand how your personal and medical information may be used and shared by us, your healthcare providers, and your health plan.
This notice is part of a law called the Health Insurance Portability and Accountability Act (HIPAA) that is designed to protect your privacy. Its importance lies in giving you control over your information by informing you about your privacy rights and explaining our responsibilities in protecting your health information. This transparency ensures that you're aware of our practices, allowing you to make well-informed decisions about your healthcare.
NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY We are required by law to maintain the privacy of your protected health information, to notify you of our legal duties and privacy practices with respect to your health information, and to notify affected individuals following a breach of unsecured health information. This Notice summarizes our duties and your rights concerning your information. Our duties and your rights are set forth more fully in 45 CFR Part 164. We are required to abide by the terms of our Notice that is currently in effect. 1. Uses And Disclosures We May Make Without Written Authorization. We may use or disclose your health information for certain purposes without your written authorization, including the following: Treatment. We may use or disclose your information for purposes of treating you. For example, we may disclose your information to another health care provider so they may treat you; to provide appointment reminders; or to provide information about treatment alternatives or services we offer. Payment. We may use or disclose your information to obtain payment for services provided to you. For example, we may disclose information to your health insurance company or other payer to obtain payment for treatment. Healthcare Operations. We may use or disclose your information for certain activities that are necessary to operate our practice and ensure that our patients receive quality care. For example, we may use information to train or review the performance of our staff or make decisions affecting the practice. Other Uses or Disclosures. We may also use or disclose your information for certain other purposes allowed by 45 CFR § 164.512 or other applicable laws and regulations, including the following: •To avoid a serious threat to your health or safety or the health or safety of others. •As required by state or federal law such as reporting abuse, neglect or certain other events. •As allowed by workers compensation laws for use in workers compensation proceedings. •For certain public health activities such as reporting certain diseases. •For certain public health oversight activities such as audits, investigations, or licensure actions. •In response to a court order, warrant or subpoena in judicial or administrative proceedings. •For certain specialized government functions such as the military or correctional institutions. •For research purposes if certain conditions are satisfied. •In response to certain requests by law enforcement to locate a fugitive, victim or witness, or to report deaths or certain crimes. •To coroners, funeral directors, or organ procurement organizations as necessary to allow them to carry out their duties. 2.Disclosures We May Make Unless You Object. Unless you instruct us otherwise, we may disclose your information as described below. •To a member of your family, relative, friend, or other person who is involved in your healthcare or payment for your healthcare. We will limit the disclosure to the information relevant to that person’s involvement in your healthcare or payment. •We participate in one or more Health Information Exchanges (HIE) which allows disclosure of your electronic health record via electronic transfer to other facilities and providers for your treatment purposes. Your health information and basic identifying information regarding your visits to our facilities may be shared with the HIEs for the purposes of diagnosis and treatment. This includes health information for your continuing care, as well as care you may seek at other locations. Other providers participating in these HIEs may access this information as part of your treatment. •This office has chosen to participate with Health Current (HIE). If you do not wish to participate with the HIE you can contact Healthcurrent at www.healthcurrent.org. •We communicate all immunizations administered to the Arizona Immunization system. This is a voluntary system. If you would like to opt-out of this program, please contact the Arizona Immunization Program either by phone or online. 3.Uses and Disclosures With Your Written Authorization. Other uses and disclosures not described in this Notice will be made only with your written authorization, including most uses or disclosures of psychotherapy notes; for most marketing purposes. You may revoke your authorization by submitting a written notice to the Privacy Contact identified below. The revocation will not be effective to the extent we have already taken action in reliance on the authorization. 4.Your Rights Concerning Your Protected Health Information. You have the following rights concerning your health information. To exercise any of these rights, you must submit a written request to the Privacy Officer identified below. •You may request additional restrictions on the use or disclosure of information for treatment, payment or healthcare operations. We are not required to agree to the requested restriction except in the limited situation in which you or someone on your behalf pays for an item or service, and you request that information concerning such item or service not be disclosed to a health insurer. •We normally contact you by telephone, mail at your home address and possibly by e-mail if you have given your e-mail address. You may request that we contact you by alternative means or at alternative locations. We will accommodate reasonable requests. •You may inspect and obtain a copy of records that are used to make decisions about your care or payment for your care, including an electronic copy. We may charge you a reasonable cost-based fee for providing the records. We may deny your request under limited circumstances, e.g., if we determine that disclosure may result in harm to you or others. •You may request that your protected health information be amended. We may deny your request for certain reasons, e.g., if we did not create the record of if we determine that the record is accurate and complete. •You may receive an accounting of certain disclosures we have made of your protected health information. You may receive the first accounting within a 12-month period free of charge. We may charge a reasonable cost-based fee for all subsequent requests during that 12-month period. •You may obtain a paper copy of this Notice upon request. You have this right even if you have agreed to receive the Notice electronically. 5.Changes To This Notice. We reserve the right to change the terms of this Notice at anytime, and to make the new Notice effective for all protected health information that we maintain. If we materially change our privacy practices, we will post a copy of the current Notice in our reception area and on our website. You may obtain a copy of the operative Notice from our receptionist or Privacy Officer. 6.Complaints. You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with us by notifying our Privacy Officer. All complaints must be in writing. We will not retaliate against you for filing a complaint. 7.Contact Information. If you have any questions about this Notice, or if you want to object to or complain about any use or disclosure or exercise any right as explained above, please contact: Shaun Romero at 623-207-5465 located at 7725 N 43rd Ave Suite 720 Phoneix, AZ 85051 or email Sr@cpfhc.com 8. Effective Date. This Notice is effective January 1, 2019.
What is the Financial Policy
As your healthcare provider, our Financial Policy outlines how we manage financial aspects related to your healthcare. It includes details about payment responsibilities, billing procedures, insurance claims, and any potential additional costs you might incur.
Understanding this policy is vital because it ensures clarity about your financial obligations and helps prevent misunderstandings. This way, you can focus on what's most important: your health and well-being. So, we encourage you to familiarize yourself with our Financial Policy, and we are always here to answer any questions you might have about it.
FINANCIAL CONSENT INSURANCE AUTHORIZATION AND ASSIGNMENT: I request that payment of authorized medical benefits is made on my behalf directly to the ClearPath Family Healthcare provider of service(s) furnished to me. I authorize ClearPath Family Healthcare to release any medical information to my health insurance carrier and/or its legitimate agents that is necessary to process related health insurance claims and/or to verify plan benefits in accordance with HIPAA health information standards. I authorize payment of service(s), otherwise payable to me under the terms of my private, group employer’s or group health insurance plan, directly to ClearPath Family Healthcare. I hereby authorize that photocopies of this form to be valid as the original. SELF-PAY PATIENTS: I understand if I do not have active coverage or choose not to utilize my insurance benefits, I responsible for all charges occurred at time of service. PAYMENT GUARANTEE: I do hereby guarantee payment of all fees and charges related to all services and durable goods provided to me through ClearPath Family Healthcare medical practices and providers from my first date of examination or treatment. I agree to make full payment immediately upon receipt of a ClearPath Family Healthcare billing statement whether it is an interim or final bill. In the event that I fail to make full payment or fail to comply with other payment arrangements made with ClearPath Family Healthcare approval, I understand that appropriate collection measures may be initiated. RESTRICTED SERVICE: I understand that all account balances must be in good standing prior to receiving additional services and will contact ClearPath Family Healthcare staff if I am unable to pay your balance. Past Due Accounts of 60 days or longer may be turned over to a third-party for collection, along with collection costs, attorneys’ fees and court fees. I also understand I may be discharged from the practice. ADDITIONAL SERVICE CHARGES: Checks may be processed at time of service, if there are insufficient funds available, I understand I will be responsible for providing an alternate payment for the account amount, plus a $35.00 NSF fee. REFUND POLICY: All payments are final and no refunds will be provided. However, in the event of overpayment, credit will be applied to future services or a refund check will be issued. Please allow 4-6 weeks for processing any such refunds. INSURANCE COVERAGE CHANGES: I understand that it is my responsibility to promptly notify ClearPath Family Healthcare of any changes to my health insurance coverage to ensure accurate billing. OUT-OF-NETWORK SERVICES: I understand that not all services provided by ClearPath Family Healthcare may be covered by my insurance, especially if ClearPath Family Healthcare is considered an out-of-network provider. It is my responsibility to verify network status before receiving services. I will be responsible for payment of any services not covered by my insurance. CO-PAYMENTS AND DEDUCTIBLES: I understand that co-payments and deductibles are due at the time of service. It is my responsibility to know what my insurance plan requires. If I do not make my co-payment or meet my deductible at the time of service, I understand that I may be billed for these amounts. PATIENT PRIVACY: ClearPath Family Healthcare is committed to maintaining the privacy of my personal and medical information in accordance with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). CANCELLATION/NO-SHOW POLICY: I understand that if I need to cancel or reschedule my appointment, I must provide at least 24 hours notice. If I do not provide adequate notice or miss my appointment without notifying ClearPath Family Healthcare, I may be subject to a no-show or cancellation fee. ANNUAL UPDATES: I understand that it's my responsibility to update the medical and insurance information on a yearly basis or whenever there are changes.
What is Informed Consent
Informed consent for treatment is a crucial process that ensures you are fully aware and understanding of the medical treatment you will be receiving. This process involves discussing your diagnosis, the proposed treatment, its benefits and risks, as well as any potential alternatives with your healthcare provider.
The idea is to empower you to make educated decisions about your healthcare based on a clear understanding of all the facts. Remember, it's your right to ask questions and seek clarification at any time, and you always have the option to accept or decline any treatment. Your health, your choice — that's what informed consent is all about.
AUTHORIZATION TO GIVE MEDICAL CARE – CONSENT TO TREATMENT I hereby voluntarily consent to outpatient care from the Primary Care Clinic at ClearPath Family Healthcare encompassing routine diagnostic procedures, examination, and medical treatment including (but not limited to) routine laboratory work and administration of medications as prescribed by the Providers. I further consent to the performance of those diagnostic procedures, examinations, and rendering of medical treatment by the Primary Care Clinic at ClearPath Family Healthcare medical Providers and staff, as is necessary in the medical staff’s judgment. I understand that during the course of treatment, health care workers may be exposed to the patients’ blood and/or body fluids increasing their risk of contracting Hepatitis B, Hepatitis C, and/or HIV. In the event an exposure occurs, I understand the need for testing for these diseases and I agree to such testing of myself to promote the health and welfare of the health care worker. I understand that this consent will be valid and remain in effect as long as I attend the clinic. AUTHORIZATION TO RELEASE INFORMATION I hereby authorize the Primary Care Clinic at ClearPath Family Healthcare Center to release any information acquired in the course of my examination and treatment to any authorized agent for the purposes of healthcare, treatment, and payment. I authorize the release of medical information to my insurers as necessary for determination and payment of benefits; to healthcare providers involved in my care; to utilization review and professional standards review organizations, companies, and community resources that assist me with my healthcare needs. NOTIFICATION OF PRIVACY I have received the ClearPath Family Healthcare Center Notice of Privacy Practices and Patient Rights. AUTHORIZATION TO ACCESS RX HISTORY INFORMATION I hereby authorize the Primary Care Clinic at ClearPath Family Healthcare Medical Center to access historical prescription drug information. ACKNOWLEDGEMENT OF PERSONAL PROPERTY I understand that the Primary Care Clinic shall not be liable for loss or damages of any personal property. HEALTH INFORMATION EXCHANGES The Primary Care Clinic endorses, supports, and participates in electronic Health Information Exchange (HIE) as a means to improve the quality of your health and healthcare experience. HIE provides us with a way to securely and efficiently share patients’ clinical information electronically with other physicians and health care providers that participate in the HIE network. Using HIE helps your health care providers to more effectively share information and provide you with better care. The HIE also enables emergency medical personnel and other providers who participate in the TIP program and who are treating you, to have immediate access to your medical data that may be critical for your care. Making your health information available to your health care providers through the HIE can also help reduce your costs by eliminating unnecessary duplication of tests and procedures. However, you may choose to opt-out of participation in the HEALTHCURRENT HIE, or cancel an opt-out choice, at any time by completing the appropriate form which will be provided upon your request. ClearPath Family Healthcare endorses, supports and participates in the Arizona Immunization and Information System (ASIIS). ASIIS is a confidential, computerized, system that collects and consolidates vaccination data for Arizonans of all ages and provides tools for designing and sustaining effective immunization strategies to prevent disease and reduce healthcare costs. Information in the ASIIS system can be released only to individuals; individual’s parent/legal guardian; individual’s healthcare provider; a school or child care center where the individual is enrolled; health insurers if financially responsible for immunizations; healthcare organizations; Department of Health Care Policy and Financing for individuals enrolled in Medicaid. You may choose to opt-out of participation in the ASIIS system or cancel an opt-out choice. This notification must be in writing and may be presented at any time. PHOTOGRAPHY/VIDEO: I acknowledge that my photograph may be taken for Chart identification and documentation purposes for my electronic health record and is the property CP unless I withdraw my consent in writing. I consent to videotaping for a telehealth appointment for medical and medical record documentation purposes, provided said photographs or videotapes are maintained and released in accordance with protected health information regulations. I understand and agree not to photograph, videotape, audiotape, record or otherwise capture imaging or sound on any device. I also understand it is my responsibility to assure those accompanying me comply with this requirement. ELECTRONIC PRESCRIBING: I understand that CP medical practices and offices may use an electronic prescription system which allows prescriptions and related information to be electronically sent between my CP providers and my pharmacy. I have been informed and understand that CP providers using the electronic prescribing system will be able to see information about medications I am already taking, including those prescribed by other providers. I give my consent to my CP providers to see this health information. CONSENT FOR VIRTURAL HEALTH/TELEMEDICINE SERVICES: I hereby consent to engaging in virtual health or telemedicine services, where available, as part of my treatment. I understand that “virtual health” or “telemedicine services” includes the practice of health care delivery, diagnosis, consultation, treatment, transfers of medical data, and education using interactive audio, video, or data communications when the health care provider and patient are not in the same physical location. The interactive electronic systems used for these services will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data to ensure its integrity against intentional or unintentional corruption. I understand that the potential benefits of receiving care in this manner include improved access to care and the ability to obtain the expertise of a distant specialist. The potential risks include problems with information transmittal, including but not limited to poor data transfer which may include a poor video and data quality experience, or lack of access to my complete medical record by the remote physician. I understand that all information, including images, will be part of my medical record available to me if requested and with the same restrictions on dissemination without my consent. I understand I may withdraw my consent at any time. IMMUNIZATION REGISTRY: I understand that CP participates in the Arizona Dept. of Health’s statewide immunization registry that collects vaccination history and information to serve the public health goal of preventing the spread of vaccine preventable diseases. The registry complies with federal health information privacy laws. I do hereby grant permission for CP to send or fax childhood immunization records to schools, upon request. CELL PHONES: I hereby consent to provide my telephone number(s), including my wireless telephone number(s), so that representatives from the CP, its successors or assigns can contact me in any manner including but not limited to by manually placing a call, by using an automatic telephone dialing system or an artificial or prerecorded voice, by texting, or by e-mailing, regarding any matter, including but not limited to my medical treatment, prescriptions, insurance eligibility, insurance coverage, scheduling, billing or collection matters. This consent includes any updated or additional contact information that I may provide. I understand that I will be able to change my preference at any time RELEASE OF RESPONSIBILITY FOR PERSONAL VALUABLES: I have been made aware and understand that all CP medical practices and offices provide no facilities for safekeeping of valuables. I do hereby release CP from any responsibility due to loss or damage of any valuables that I, or anyone accompanying me, may bring to a CP medical practice, office or facility. TREATMENT FOR BEHAVIORAL HEALTH: The purpose of meeting with a Behavioral Health Manager is to get help with problems in your life that are bothering you or that are keeping you from being successful in important areas of your life. It is important to take care of both your mind and your body. Your BHM will ask questions, listen to you and suggest a plan for improving these problems. It is important that you feel comfortable talking to your BHM about the issues that are bothering you. For most people, knowing that what they say will be kept private helps them feel more comfortable and have more trust. Privacy, also called confidentiality, is an important and necessary part of good treatment. APPOINTMENTS: It is your responsibility to ensure that sessions are kept. If you are not able to attend a pre-scheduled session, you are to contact your provider’s office at least 24 hours before your session to cancel or reschedule. RECORDS: All of your records will be kept in a secure location. If you would like a copy of any records, please follow the procedure of your doctor’s office to request records. Afterhours Resources and Emergency Response Should a life-threatening emergency develop at any time, please contact 911. For an urgent, but non-life-threatening matter that arises during normal business hours, please contact your BHM for guidance and assistance. For assistance and support on weekends and after regular business hours, please contact the National Crisis Line: 800-273-8255
What is the Behavioral Health Consent
As a patient, you'll meet with a Behavioral Health Manager (BHM) to address any issues that affect your wellbeing. They'll listen, provide brief therapy, and coordinate referrals if needed.
While these sessions are typically confidential, they may share necessary details with your doctor or if there's a safety concern. This relationship is strictly professional to provide you the best care, which may involve various therapeutic approaches or telehealth sessions.
Our Collaborative Care program is a crucial part of your healthcare journey, fostering a seamless integration between behavioral health and primary care. With this model, your primary care doctor and BHM work together to ensure your physical and mental health needs are met. This holistic, team-based approach fosters comprehensive care, with your primary care provider gaining insights into your behavioral health and the BHM understanding your physical health. This integrative method ensures coordinated care, better communication, and optimal health outcomes for you.
Purpose of Treatment The Behavioral Health Manager role is part of the behavioral health integration in primary care practices using the Psychiatric Collaborative Care Model (CoCM) that has been shown to enhance usual primary care by offering additional services provided by the Behavioral Health Manager as part of the primary care team. (Source: CMS Medical Learning Network, MLN909432, March 2021, The purpose of meeting with a Behavioral Health Manager (BHM) is to get help with problems in your life that are bothering you or that are keeping you from being successful in important areas of your life. It is important to take care of both your mind and your body. Your BHM will ask questions, listen to you and suggest a plan for improving these problems. In addition, the BHM offers support for mild to moderate behavioral health symptoms through the use of brief therapy, such as mindfulness and problem-solving. If the need for a more intensive level of behavioral health service is assessed or requested, such as for treating trauma, the BHM will assist with coordinating referrals. Confidentiality As a general rule, BHMs will keep the information you share with them in sessions confidential. There are, however, important exceptions to this rule that are important for you to understand before you share personal information. In some situations, BHMs are required by law or by the guidelines of the profession to disclose information whether or not you have given your permission. It is also possible that family members will receive services from the same BHM. In these situations, your BHM will encourage you to use your session to focus on your own life issues. Your BHM will not disclose information from a family member’s session. Exceptions to Confidentiality ▪ In your doctor’s office, we work together as a team. Therefore, your information may be shared with your provider and/or with our psychiatric consultant, for treatment purposes. ▪ You tell your BHM that you plan to cause serious harm or death to yourself, and your BHM believes you have the intent and ability to carry out this threat in the very near future. ▪ You tell your BHM that you plan to cause serious harm or death to someone else who can be identified, and your BHM believes you have the intent and ability to carry out this threat in the very near future. ▪ You tell your BHM that a minor or vulnerable adult is being abused physically, sexually or emotionally, or has been in the past. Your BHM is required by law to report the abuse to the appropriate authorities and possibly the police. ▪ Supervision and consultation. Clinical Manager/Supervisor: Dr. Andrea Durand 480.690.8941 ▪ All other discussions will occur only when a Release of Information Form has been completed, identifying who the information is to be released to and what specific information is to be released. Relationship with the Behavioral Health Manager The relationship between you and your BHM will be limited to the relationship of BHM and patient only. There are important differences between treatment and friendship. Friends may see your position only from their personal viewpoints and experiences. Friends may want to find quick and easy solutions. A BHM offers you choices and helps you consider what is best for you. BHMs are required to keep the identity of their patient confidential. Therefore, your BHM may not acknowledge you when you meet in a public place and must decline to attend your family’s gatherings, if invited. Lastly, when treatment is completed, your BHM will not be able to be a friend to you like your other friends. Your BHM’s duty is to care for you and other patients, but only in the professional role of BHM. Your BHM is not permitted to give or to receive gifts from patients except tokens with personal meaning to the treatment process. Treatment Risks and Benefits Approaches that are commonly utilized by your BHM include cognitive behavioral therapy (CBT), motivational interviewing (MI) and dialectical behavior therapy (DBT). At times, and if deemed clinically appropriate and necessary, your BHM may administer a variety of screening and assessment tools. Your signature indicates your consent to allow your BHM to administer these instruments as clinically indicated. Treatment goals are identified and discussed with you within the first couple of sessions and as a patient it is your responsibility to participate in working toward the goals set. Emotional risks involved in treatment include disclosing personal feelings, talking about life experiences which may at times be painful or upsetting, asking for help and assistance, expressing emotions such as affection, anger, fear, and sadness, receiving emotional support, and receiving positive and constructive feedback. In addition, there is the potential for therapeutic services rendered to result in no benefit to the patient. Tele Behavioral Health Behavioral health sessions may be completed via telehealth (phone or video) utilizing various technologies to provide services when the BHM and patient are in different locations. A separate Behavioral Health Telehealth and Emergency Contact Consent Form must be completed prior
ClearPath Website Usage & Medical Disclaimer - Terms, Conditions, and Legal Limits
You may use the content on our website only for your own personal and informational purposes. Copying, publishing, broadcasting, modification, distribution or transmission in any way without the prior written consent of ClearPath Family Healthcare is strictly prohibited. ClearPath Family Healthcare reserves title and full intellectual property rights for materials downloaded. We hereby grant you permission to download, print and store selected portions of our content (as defined below). However the copies must be for your own personal and non-commercial use, you cannot copy or post the content on any network computer or broadcast it in any media, and you cannot alter or modify the content in any manner. You also may not delete or change any copyright or trademark notices. Patients may be discharged if this policy is violated.
The information on this site is not intended or implied to be a substitute for professional medical advice. All content, including text, graphics, images, and information, contained on or available through this website is for general information purposes only. Information is subject to change without notice.
If you have any questions about any medical matter you should consult your doctor or another professional healthcare provider. If you think you may be suffering from any medical condition then you should seek immediate medical attention. Remember to never delay in seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website. All information on this website is provided "as-is" without any expressed or implied warranties. ClearPath Family Healthcare makes no representations or warranties in relation to the medical information on this website.
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The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
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We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
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Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
Privacy & Data Protection:
ClearPath Family Healthcare is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA. If you experience any difficulty in accessing any part of this website, please contact us by emailing Info@cpfhc.com. We value your input and will consider all suggestions to improve the accessibility of our website.
Medication Refill Policy:
ClearPath Family Healthcare offers various methods for prescription refill requests. You can either call your pharmacy directly, request non-controlled prescription refills during your office visit, or use our patient portal, myhealthrecord.com, to request a refill online. Please allow three business days for us to obtain authorization from your provider for the requested refill(s).
If the refill request is denied, you will need to call our clinic to schedule an appointment to discuss your refill request. Please note, we are unable to refill medications for patients who have not visited the clinic in over a year. If you fall into this category, please schedule a clinic visit.
Prescription requests made on a Friday may not be reviewed until the following Monday. While we strive to accommodate urgent requests, most prescriptions need to be filled during standard business hours.
Controlled substances and certain medications cannot be filled by the on-call provider or after standard business hours. Violation of this policy may lead to discharge from the clinic. For controlled medications, you may be required to schedule a medication management appointment and pick up a written prescription from our clinic.
If you have any questions about these Terms and Conditions, You can contact us:
By email: Info@cpfhc.com